We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of weddecors (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://weddecors.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packed perfectly, came about 2 weeks, nothing broke off, the goods as in the photo
12 May 2019 08:59
Not thrilled. It is not convenient to wear. I took it in another store, it was much more convenient to fit and it looked more interesting. delivery is very fast
10 May 2019 14:28
7 May 2019 13:46
Beautiful crown, super well made and although it's a little narrow it stays on your head perfectly and with some clips you can hold it even better, i'll use it for photos and i think i'm going to give you lots of use, sincerely delighted. It took me a week and a few days to get here.
6 May 2019 02:20
Very beautiful crown. Very expensive looks. Packed was very good. But the central crystal itself has a split corner from above. Not very noticeable of course, but a little offensive)
1 May 2019 23:31
Very nice fast delivery
25 Apr 2019 01:42
Shipping for super high speed for women made out of ~ Seoul up to ten took days.
22 Apr 2019 09:05
Week to moscow time. Looks fantastic <3
15 Apr 2019 07:15
Came for 2 weeks, the quality of fire
12 Apr 2019 09:22
Genuine special beautiful!!!! Well packed delivered and within 14 days! So happy with it!
25 Mar 2019 10:37
18 Mar 2019 06:04
It's so nice, it's comfortable and it's pretty bright.
15 Mar 2019 01:38
I love it. Thank you very much
12 Mar 2019 10:27
The tiara is beautiful, and it has arrived in perfect condition.